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Refund Policy

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Refund can only be processed within 15 days of subscription purchased from www.trendmicrohelpline.com. Customers are not eligible for the refund in the following conditions:

A. Incidents plans – Customers will not be refunded any amount what they have paid once there problem is resolved. If customer has any issue which is not resolved he has to write us on [email protected] before the expiry date mentioned in his plan.

If customer does not write us before this date then we believe that his/her issue has been resolved and no refund will be provided to customer after this date.

B. Monthly Support, 3 Month support, 6 Month Support and Annual Support Plans
A Full REFUND will be issued if trendmicrohelpline.com has not been able to resolve even a single issue for you within the first 15 Days of your subscription Plan.

If trendmicrohelpline.com resolves one or more issues and customer confirms it in his/her feedback email , then charges for the Support Fee ($89.00 ) and Cost of the software License ($40 per computer or device) will not be refundable in any case.

If trendmicrohelpline.com has been able to resolve one or more issue after 15 Days of subscription and customer still wants to cancel the subscription then $40 per incident will be deducted from the total cost in addition to Setup fee and software license cost.

Not with standing this trendmicrohelpline.com may, at its sole discretion and on a case to case basis, agree to a refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other paid software which has been provided free of cost with any subscription plan.

C. Products – Customer agrees that he will not be provided any refund once the software/Antivirus/product has been delivered to him in email and has been installed in his computer/Laptop.

D. Change of Mind – There is no refund for the change of mind for Incident Support Plans.

E. All refund request should come in writing to [email protected]

F. Once customer replies our payment authorization email with “I authorise trendmicrohelpline.com ” in her email or

Electronic Signed Document reply, he/she is bound with our refund policy.

Customer will be eligible for refund when any of the following criterions are met for all incident based plans:

I. The problem is out of scope of the specific plan.
II. Customers have all the pre-requisites which were required to resolve the issue and problem was not resolved till the time account was active.
III. Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by trendmicrohelpline.com.
IV. The refund will be processed only after getting a written request by the customer on the email id [email protected] along with the reason for refund
*In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to trendmicrohelpline.com.

Customer Responsibility

In connection with obtaining Services, customers agree that they will:

  1. Co-operate with the trendmicrohelpline.com: We will use commercially reasonable efforts to provide the support to customers. trendmicrohelpline.com experience shows that most problems can be resolve as a result of close cooperation between customers and trendmicrohelpline.com. Please listen carefully to the trendmicrohelpline.com and follow the instructions provided. Customers must confirm that the following conditions are true:
  • The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
  • Customers must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
  • The full system, including software and hardware, is available and accessible to customers without limit during any telephone discussions with trendmicrohelpline.com.

2. Software/Data Backup: Customers understand and agree that trendmicrohelpline.com shall under no circumstance be responsible for any lost or corrupted software or data. trendmicrohelpline.com strongly recommends that customers at all times maintain a complete data backup and disaster recovery plan.

3. Once Sold Product get installed and activated on Customer`s PC then it can`t be returned back under any circumstances.

4. Account, Password, and Security: For customers to submit a Plan Order, they must complete the Registration Process by providing trendmicrohelpline.com with current, complete and accurate information as prompted by and required under the applicable Registration Form. They also will choose a password and a user name. Customers are solely and entirely responsible for maintaining the confidentiality of your password and account.

Use genuine and valid Software and Hardware and also proper working phone line with sufficient power back up.Furthermore, customers are solely and entirely responsible for any and all activities that occur under their account. Customers agree to notify trendmicrohelpline.com immediately of any unauthorized use of their account or any other breach of security. trendmicrohelpline.com will not be liable for any loss that may incur as a result of someone else using customers password or account, either with or without their knowledge.

However, customers could be held liable for losses incurred by trendmicrohelpline.com or its affiliates or another party due to someone else using their account or password. Customers may not use anyone else’s account at any time, without the permission of the account holder.

DATA BACKUP

CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THIER COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT NK TECH OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.